For general returns you have 14 days to notify us with your name, order number and details of which goods you would like to return and why. The 14 day period begins the day that the goods are delivered. This is on the condition that you haven't used or spoiled the goods in any way, and can return them in the original packaging. If there is a fault with the contents of your delivery you also have 14 days to notify us so we can correct or address the issue.

Personalised goods, limited edition products & gift cards are all non-refundable.

DAMAGED GOODS: Please note that for damaged goods we have another process, whereby you have 7 days to notify us with full details. We will then open a new case with the postal service and inform you of the next steps.

You must inform us that you wish to return items (as stated under The 14 Day Rule) before returning goods so that we can effectively process your return. You will receive your refund within 14 days of this email, unless the goods are damaged on arrival. If you don't receive your money, please contact our Sales Team.

Please include:

1 Order number

2 Name

3 List of items that you wish to return

4 Reason for delivery

The goods must be returned undamaged and in original packaging. They must be safely packed in an appropriately sized box and sent. You are responsible for safely returning the goods within 14 days of notifying us to WAX-IT, Westerring 27i, 9700 Oudenaarde, Belgium.

If the goods are unacceptably returned to WAX-IT or damaged in any way, we have the right to refuse the refund.